Why Your VAPS Dept. keeps Deducting more than they should-almost every month?

Hi 1st For Woman VAPS,

This is not the first time, Your VAPS department keeps deducting more than they should-as per contractual agreement on my monthly premiums. why? Worst-you don't have an effective/active Whasapp communication line like other companies were clients can lodge a complain and get an immediate response. One has to suffer the pain of calling for 2/3 days,spending more than R300 on the mobile phone to get through to you, your lines are forever busy.

I first lodged the complain last week Thursday(27/02/2025) between 13:00-13:30 and today is Monday 03/03/2025 and no one has communicated with me in any form to resolve my complain. This is totally wrong and in breach of our short term insurance agreement. Giving you access to my bank account doesn't give you permission to continuously deduct what you think is right for you. Please sort out this MESS, hopefully today and every month moving forward, I can't keep fighting this every month.

END!