WHAT AN *********** BUNCH OF PEOPLE

Dear Miss Wyngaard

I am writing to express my concern and frustration regarding the lack of progress on a claim submitted on 6 November 2024. It has been over a month since submission, and despite multiple follow-ups, the matter remains unresolved.

Two weeks ago we followed up and let your agent know that the claim was approved at 14:45 that morning. However, when I called again on Friday, I was told that the person managing the claim was not at work. Despite further attempts to obtain clarity, we have received no updates.

To make matters worse, we contacted the company in Malmesbury that is supposed to proceed with the work, and they confirmed that they have not received any go-ahead from your side. This delay is causing significant distress to my elderly parents (aged 82 and 78), who are trying to sell their home but are unable to do so due to ****** fixtures (e.g., tabs).

This situation is unacceptable, and I urge you to prioritize the finalization of this claim as a matter of urgency. My father’s ID number is ***. Please provide an update on the status of the claim and the timeline for its resolution.

I would greatly appreciate your immediate attention to this matter.

Attached is a screenprint of their claim ....