WHAT AM I PAYING FOR?????

<p>We woke up at 4:30 in the morning to a flooded house more than a week ago, as a pipe burst in the ceiling, many things were damaged.<br />We called the insurance later in the morning to inform them, the first thing they said was we must remove everything to minimize the damages which we had already done.<br />My husband was told that they will come the next day to collect all the damaged items.<br />Some of the items were rust proofed and the rest were taken, my husband told the lady that if she takes anything we DO NOT WANT IT BACK as the items will be opened and the warranty will be void, we also didn't feel that the items should repaired due to the fact that they were drenched in water as the water was falling directly onto most off the items.<br />We were not contacted by the insurance after the things were collected and had to call them for info, as I needed to know when will the claim be finalized as most of the electrical appliances are necessities,more especially the washing machine,microwave and kettle, the consultant said he cannot give me a date, so l told him that I will buy a washing machine as we are 6 at home and I cannot wait, he said that I can go ahead and must send the invoice.<br />I was told that they are waiting for the accessors and will contact me by today, I was NOT contacted.<br />So I contacted them today and was told that they will get back to me later which they DID NOT, so my husband call them about 15:30 today and was given a breakdown <br />WHICH IS RIDICULOUS, and the CLAIMS MANAGER says that SOME OF THE ELECTRICAL APPLIANCES ARE NOT DAMAGED AND WILL BE RETURNED?????? AND the washing machine is damaged due to the PUMP NOT WORKING- NOW I WANT TO KNOW HOW IS THAT POSSIBLE.<br />IS IT BECAUSE THE INVOICE FOR THE NEW MACHINE THAT I PURCHASED IS R16800, WELL I WAS NOT EVEN EXPECTING THEM TO RE-EMBURSE ME FOR THAT AMOUNT, <br /> EVERYTHING I BUY IS TOP OF THE RANGE AND NOW THEY WANT TO REPLACE SOME OF THE ITEMS WHICH I AM NOT HAPPY ABOUT AS NOW LATER MODELS ARE AVAILABLE AND I DON'T MIND FILLING IN.<br />I AM DISGUSTED AS I AM PAYING FOR INSURANCE TO MAKE SURE THAT MY BELONGINGS ARE SECURE AND NOW THAT I AM IN NEED OF THE SERVICE I AM NOT RECEIVING THAT WHICH IS OWED TO ME, IT S IF I AM NOW GETTING HAND ME DOWNS.<br />ITS MY POSSESSIONS THATS WHAT I AM PAYING FOR SO I WANT TO BUY WHAT I WANT NOT WHAT YOU CHOOSE.</p>