what a *******

I had an accident on the New Years day, it took 29 days to get my car to a panel beater. I had to follow up every 2nd day at my own expense only to realise that administration sucks. I paid insurance for the month of February when I didn't even have the car in my possession, my car hire was not extended accordingly and had to forfeit my deposit. When reviewing my policy I also noticed that I was paying for a tracking device that has never been installed. Excess of R5 500 is yet to be recovered. My thoughts are that will probably take a year or 2 perhaps if I'm lucky. When I got my car back, the parts were not up to standard, my windows were tampered with. we insure our cars with original parts and it comes back with bad quality and yet the panel beaters deny they have been touched. The panel beaters are only allowed to replace the parts the insurance approves which is not how this is supposed to work. I wrote to First for woman on 13th February 2018, to the dispute resolution department, I have not had any feedback as yet. if this it the type of service I am guaranteed then its quite pointless. my car has now lost value and all that I can say is.... it is what it is...