What a horrible customer service, I had to look for quotes by myself, nobody cared to explain how the process of claiming would work, I was given a quote from their panel beater who never even requested to inspect the car physically

What a horrible customer service, I had to look for quotes by myself, nobody cared to explain how the process of claiming would work, I was given a quote from their panel beater who never even requested to inspect the car physically. When I enquired I was simply told that's how they work. My car is still under a BMW Motorplan, they would not fix the damage according to the Motorplan specs, what is amazing is that they knew about these spec but just wouldn't do it. What a useless insurance company, they are used to ripping people off, in the name of profit.