LDL
Lynette De Lange-Claase
1 reviews | Active since Dec 2013
03 Feb 2016, 17:39
Wasting Time
Since the 19th of January I have been waiting and dealing with the claims department! After I insisten on escalation they eventually say the evaluation certificate is not accepted as the Jewler and Deisgner wrote the certificate by hand! Not once diring the course of 3 weeks have they mentioned this, nor have they contacted the Jeweler to confirm authenticity, worst service ever and I am still paying for an item that has not been replaced
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1st for Women's replyOfficial
08 Feb 2016, 09:28Hello Ldlc850705,
Thank you for bringing this matter to our attention.
We confirm that since the escalation of the matter - feedback and a solution has been discussed with you. The claim has also been finalised.
We acknowledge the frustration around the delay and more specifically the lack of communication, and assure you the details have been looked into to ensure the behaviour is not repeated.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The First for Women Team
Thank you for bringing this matter to our attention.
We confirm that since the escalation of the matter - feedback and a solution has been discussed with you. The claim has also been finalised.
We acknowledge the frustration around the delay and more specifically the lack of communication, and assure you the details have been looked into to ensure the behaviour is not repeated.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The First for Women Team
1st for Women's reply08 Feb 2016, 09:28
Official
Hello Ldlc850705,
Thank you for bringing this matter to our attention.
We confirm that since the escalation of the matter - feedback and a solution has been discussed with you. The claim has also been finalised.
We acknowledge the frustration around the delay and more specifically the lack of communication, and assure you the details have been looked into to ensure the behaviour is not repeated.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The First for Women Team
Thank you for bringing this matter to our attention.
We confirm that since the escalation of the matter - feedback and a solution has been discussed with you. The claim has also been finalised.
We acknowledge the frustration around the delay and more specifically the lack of communication, and assure you the details have been looked into to ensure the behaviour is not repeated.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The First for Women Team