Warranty Claim Rejection

I am writing to express my frustration with my Warranty claim submitted on the 2nd of October 2024. I waited over a week for a response only to hear via my service provider that the claim was rejected and reasons cannot be explained to the service provider. I will be contacted for an explanation.

Till today NO email or call I have received from the person responsible. Apparently his name is Josh. I call everyday and they all keep saying Josh will call me back. Josh is NOT CALLING or emailing. This is very very frustrating, when I have been paying monthly.

Can I get a response from the 1st for women team before I am forced to take this to the next level for a clear resolution.