Warranty claim pending since Friday 01 Nov 2024

I have submitted a claim after confirmation that I have cover and enquired if I can proceed to take my vehicle for repairs and which option to take as advised by the dealer,no response to my emails,when I call they cut my call,they promised some to call but none calls.I also advise the consultant who had no clue of that I was saying that I'm frustrated and cannot be without a car,he told me not to drive the car until they respond,it's day 5 no one responded I emailed demanding a manger to call or email, still no response,I eventually took the car in and quotes were sent with all required info,I paid again and still no response but they are very quick to debit my account since Jan this year to date they don't miss a debit order.Theu are a bunch of unprofessional and inconsiderate team