Warranty Claim

I have been trying to register a claim with my warranty plan for the past 2 weeks without any luck. I have attempted to call multiple times and each time i was on hold for over an hour. I have tried to email the 1st for women resolution email aswell as the warranty claims email but have recieved zero responses, i have tried to call the general enquiries line and asked the agent to put in a request for the warranty claims agents to call me but i have yet to recieve a single call on the matter. I have had enough at this point because these people debit their money every single month without fail but when it's time for them to do what we PAY them for it's hard to even speak to a single agent to register the claim!!!!!!