Warranty Claim

Just need another phone call from them because there is not any clarity or feedback from e mails Had a long conversation with a lady and send e mails with instructions as to what documentation they need A certain gentleman was mentioned whose name must be used an docs to be sent to him She said she will mention his name in the e mail which I don't see on the e mail So please a phone call and I will have a pen and paper ready to take down the details communication not easy hi