Warning: Terrible Service Experience with First for Women Insurance!

Dear First for Women Insurance Customers and Potential Policyholders,

I hope this message reaches you before you find yourself in the unfortunate position I am currently facing with First for Women Insurance. I want to share my horrific experience with their abysmal service.

On December 2nd, 2023, I was involved in a car accident caused by another driver, who has an active insurance cover underwritten by the same company as First for Woman. Despite being a loyal and punctual customer, the nightmare began after the accident.

Firstly, my vehicle has been held by First for Women now for close to 2 months, causing significant disruption to my life. Despite my numerous telephonic follow-ups, I have not received any communication about excess fees or the standard procedures for processing my claim.

When I was finally notified that my car was ready for inspection and collection in the beginning of this week, I was slapped with an unexpected excess amount. No prior information, no transparency – just a demand for money I can't immediately produce. Legal advice confirms that the at-fault party is responsible for covering the excess. I went as far as addressing the issue with the senior manager of the claims department Thembakazi Sigasa who was more interested in interrogating me to use any possible trick in the book to avoid helping me and finding a solution and currently playing for time.

But here's the kicker – First for Women insists on penalizing ME, their client, for someone else's bad driving. They treat me like a ********, demanding payment instead of claiming it from the party truly at fault.

This is not the first time I've had issues with First for Women. In a previous claim, my vehicle returned with missing parts ****** while in their care. There was no clarity on where they'd taken my car causing a severe anxiety!

Not only does First for Women Insurance fail in their basic duties, but they also actively hinder the resolution process by withholding crucial information. I have repeatedly requested recordings connected to both of my claims, only to be met with stalling tactics.

Despite numerous pleas, they continue to withhold the recordings, leaving me in the dark about crucial details regarding my claims. Yesterday, when I inquired about any notes in their system, they couldn't locate any of them. It is beyond comprehension that a company entrusted with our safety and financial security is so disorganized and uncooperative.

This lack of transparency and refusal to provide essential documentation raises serious concerns about the integrity of First for Women Insurance. If they cannot manage basic records and fail to produce requested information, how can we trust them with more significant responsibilities?

First for Women claims to protect women, but their actions speak louder than their adverti*****ts. They play for time, provide no communication, and treat their clients as if they caused the accidents themselves.

I implore all current and potential policyholders to think twice before entrusting your safety and financial well-being to First for Women Insurance. This company's service is nothing short of a nightmare, and their commitment to fairness and responsibility is nothing more than a marketing ploy.

Please share this post to spread awareness and prevent others from falling victim to the ********** service provided by First for Women Insurance.

#FirstForWomen #BadService #InsuranceNightmare #CustomerExperience #AvoidAtAllCosts