1 reviews | Active since Mar 2011
Waited for an hour and the agent hadn't even logged my call
<p>As I write this I'm sitting in the middle of the road waiting for road side assist. I called 1st for women at 8:18 and the lady I spoke to (Lebogang) said she'd call me back. I waited patiently and about 40min later I then decided to call to follow up only for the agent who answered the call to start asking for information about my location. I was shocked because I had given this information to the previous agent and she seemed to know where I am. This was when I realized that no one was coming to help me. I then asked to speak to a supervisor who told me I might have to wait a further 30 to 45 min because they are only getting someone to assist me now almost an hour later. That time my insurance just went up with a whooping R300 this month. Appalling service. </p>
Thank you for bringing this matter to our attention.
We have escalated the matter to the customer relations team who will be in contact with you shortly.
Please accept our sincere apologies for the inconvenience and frustration caused.
Kind Regards,
The First for Women Team
Thank you for bringing this matter to our attention.
We have escalated the matter to the customer relations team who will be in contact with you shortly.
Please accept our sincere apologies for the inconvenience and frustration caused.
Kind Regards,
The First for Women Team
Thank you for bringing this matter to our attention.
We have escalated the matter to the customer relations team who will be in contact with you shortly.
Please accept our sincere apologies for the inconvenience and frustration caused.
Kind Regards,
The First for Women Team
Thank you for bringing this matter to our attention.
We have escalated the matter to the customer relations team who will be in contact with you shortly.
Please accept our sincere apologies for the inconvenience and frustration caused.
Kind Regards,
The First for Women Team
Thank you for bringing this matter to our attention.
We have escalated the matter to the customer relations team who will be in contact with you shortly.
Please accept our sincere apologies for the inconvenience and frustration caused.
Kind Regards,
The First for Women Team
Thank you for bringing this matter to our attention.
We have escalated the matter to the customer relations team who will be in contact with you shortly.
Please accept our sincere apologies for the inconvenience and frustration caused.
Kind Regards,
The First for Women Team
Thank you for bringing this matter to our attention.
We have escalated the matter to the customer relations team who will be in contact with you shortly.
Please accept our sincere apologies for the inconvenience and frustration caused.
Kind Regards,
The First for Women Team
Thank you for bringing this matter to our attention.
We have escalated the matter to the customer relations team who will be in contact with you shortly.
Please accept our sincere apologies for the inconvenience and frustration caused.
Kind Regards,
The First for Women Team
Update:
We confirm that the customer relations has been in contact with and engaged on the matter.
We once again extend our apologies to you for overall experience and hope that the proposed gesture is received in light of our apology to you .
Wishing you all the best.
Kind Regards,
The First for Women Team
Update:
We confirm that the customer relations has been in contact with and engaged on the matter.
We once again extend our apologies to you for overall experience and hope that the proposed gesture is received in light of our apology to you .
Wishing you all the best.
Kind Regards,
The First for Women Team