Very disappointed with the handling of my claim

I submitted my claim on Wednesday and provided all the requested supporting documentation by Thursday.

Despite this, I have had to repeatedly follow up for an update. I sent an email and also called. During my call, I was specifically advised that a consultant would contact me regarding my claim.

I have still received no call, no update, and no explanation for the delay.

I have done everything that has been requested from my side, yet I am the one having to continuously chase for feedback. This is extremely frustrating and reflects very poorly on the level of customer service being provided.

I would like to know why my claim has not been attended to and why a promised callback was not made.

I am now escalating this matter through HelloPeter because the normal communication channels have not resulted in any meaningful assistance.