Very disappointed

<div>Very disappointed. Submitted a claim for scratch and dent beginning of the month with no feedback after they had said an assesor will contact me. No one had contacted me until I followed up on my claim. I was told it was a month to month and they are waiting for my payment for this month then I will be assisted, this was atleast supposed to be communicated by first for women on the day of my claim or at least commicated to me the status of the claim. I have requested a call back from a lady in the cancelation department she has advised me that she will find out what's going on and she will call me on Monday morning at 10am. I did not receive any call or message and I had to call myself to find out. I was then assisted by Mellisa and she ensured she will try her best to assist and it's through her that my policies are not canceled yet it's due to other peoples mistakes in the claims department.</div>