VERY BAD SERVICE

Maybe I am the unlucky one with 1st for women#the Consultant Hayley Oppel who according to me she is bothered when she is asked to do a follow up with service their provider and holding them accountable for the better service. Minor accident happened on the 6th February, near centurion . The car was taken to Greenstone for repairs, wondering if First for Woman doesn't have service providers around centurion. Claim was authorized on the 9th and I was very happy, access paid on the 9th, expecting work to resume from then. Hayley asked me if I would like authorized the repairer to repair old cracks and dents at an extra cost, I refused and I think that is where I went wrong. On the 15th of Feb I send her an email asking her to assist me to communicate with repairer who sound like they are too relaxed. From that 15th, she only responded to me on the 21st February 2023, indicating that the service provider is the one to assist. I have in all time tried to follow up with the repairer named Renew it Greenstone, and only to be told that the consultant responsible for my car is off from work, lately their systems are down for a week now from Monday the 20th to date, I called their service desk Renew it Sandton, Palesa called the Renewit Greenstone and she also unfortunately waited 20minutes +,before she her call was answered by a manager Lechaan who told me on email that 5 consultants were off from work. Parts are ordered....AND HE MADE IT VERY CLEAR THAT, IT WILL TAKE 20 DAYS FROM THE DAY THEY RECEIVE THE PARTS TO COMPLETE THE JOB,the parts in question are 1.vw Jetta Bumper, Door, and fender. PLEASE TELL ME THE COMPANIES YOU ORDERED FROM , I WILL FOLLOW UP ON MY OWN