Very bad customer served not listening to customers rights

I am so fustrated with this policy the level of professionalism is very poor on the 28 after I have made a claim first for women told me my policy will have to be amended and will increase by R49,58 which I was notified on the 28 February 2019 and I told the sale person since you told me on the 28 February 2019 and my policy is already deducting on the 01 March 2019 will have to schedule the increase about on the 01 April 2019 the sales guy agreed that my policy will deduct the amount I was paying all along and from April they will have to deduct the increase policy fee which I agreed on 1st of March the policy deducted the normal fee then later deducted the increase fee which I never gave them permission to because I told them I was not told on time and my account will not have enough funds and now this will also affect my credit score becaue of the return debit order. First for women don’t care about their client instead they will want to find reasons for you not to claim should anything happen I mean how can you increase the policy today and deduct the increase the next day without getting my permission I want this matter solved I am busy with important things that to be fustrated by this policy even my previous policies were much better I mean this policy is just making things worse for a customer than doing good I never missed a payment or ever had a return debit order as I respect my credit record you also fix that on my credit record side what is that that is deformation of character your portraying to my credit record fix it first for women or I will report this to insurance Ombudman