Very annoyed n fed up with 1st4women

Last year September I took insurance for tyres with 1st4women. Recently I had issues with my tyres. I called on 18/09 to put in a claim. I was given this reference number(***) n email address to send quotations for tyres which I obtain from tiger wheel, screenshot of vehicles disk and photos of tyres and i was told a consultant assign to my claim will call me. I send the documents on 20/09 and never received any update. I called on 27/09 to do a follow n my call was answered by Victoria n she connected to claims consultant which I don’t recall her name after providing my claim number n checking the status she said the claim is approved n the line was disconnected(insufficient airtime)while giving more information. She didn’t have the decency to call me back. Bought airtime called back the calll was answered by Thato, she told me I am covered for R1000 n meaning I must pay the difference on that qoutation. I told her when I was taken the insurance I was never told that. I was informed the insurance covers the tyres. She said she will escalate to the consultant assign to the claim to call me back n also request the consultant to request for the recording of the day a took the policy. I told Thato when the consultant call me back can they call me @ 14:15 it will be my lunch break.It’s 01/10 and I haven’t received a call or email regarding this issues.