Very, and very much unhappy 😡😡😡

I'm writing this with a sore heart and angered emotion towards 1st for women. My mother who is over 60, got in an accident last year between November/December, an Uber driver crashed into her. Now getting hold of 1st for women was a mission because they never got back to us, when they finally did they told us it's December and most departments are closed. Bare in mind it's us who are calling them, they make zero effort to get back to us. This year we called again, they made arrangements for the car to be towed for assesment, on Tuesday 09 January 2014. On Wednesday morning we called to find out about a courtesy car since we believed the car is going to be fixed, a lady by the name of Dinah who's in charge of the case told my mom the car was written off, bare in mind it's the door that's bumped but the car can drive well on the road. No communication was made to us about this, absolutely nothing, they've been dodging our calls for the passed 2 days and we are starting to realise we have been played or someone is messing with us.

Can someone help us with this 💔😡