1 reviews | Active since Jul 2020
Vehicle repair done by J&D Coachworks in Montague Gardens which 1st for woman insisted i ake my car to - do not recommend at all.
Last year I had a simi**** accident and my car went Auto Magic in Montague Gardens. I was over the moon with the work done. I request my car goes back to the same place and you refused and said it HAS to go to J&D coachworks in montague gardens ( I do not recommend them at all).
On thursday afternoon I received a phone call was ready for collection (3 weeks after the a accident).Around lunch time on Friday I collected my car, I had to wait around 20 minutes as they weren't even finished with it.
When I drop it away from the panel beaters I couldn't see anything wrong with the car the way they had parked it in the sun and gave the car to me with the car on. When I got back to my office I had a look at the car and I am absolutely disgusted. The paint work is absolutely shocking, to be that was not done by professionals at all. There is white over spray in my black vent, the paint is over sprayed on the bottom bumper, there are a few bubbles where the paint has bubbled if I pop it with my nail then the paint will peel off, you can see they popped my reverse sensors off from my old bumper and popped it back on to this bumper and when they removed it they chipped paint off the sensors and to top it all off they never connected my sensors to my reverse gear? My back lights have been scratched with whatever work they did on it? If I was First for woman I would be utterly disgusted to associate myself with a company like this.
Last but not least, I insisted when I spoke with you that the assessor takes a very good look at my exhaust. About a week after my car went in they still hasnt started on my car, I called and got hold of the assessor. To my knowledge my car was assessed of it damages DIGITALLY by an assessor sitting in Durban? How is that even possible. I spoke to the panel beaters and insisted they speak to you about my exhaust, apparently another assessor came out to J&D Coachworks in montague Gardens and confirmed there is nothing wrong with my exhaust. As I stated in the beginning on my email when they handed the car over to me my car was on. As I drive it away I could hear something was lose in the boot, which I assumed it might be my spare wheel. When I got back to my place of work, I had all my engineers come out a d have a look at my car. Yes they tighten the spare wheel as it was lose, I then left the office to get something at the shop. When I started my car, it makes a huge bang noise a d after tightening the spare wheel something is still lose.
After being promised and **** to numerous of times I took matters into my own hands and took my car for an assessment to Keith's auto clinic in ****arney Gardens, he lifted my car on the lifts and had a look at my exhaust and confirmed there is HUGE damage to my exhaust and box from the impact I had receievd.
Firstly, why? I pay for my insurance, I pay for a service. Why am I receiving such *********** and lazy work?? I am extremely angry and disappointed in your service.
On friday afternoon I called first for woman (repair department) and informed them of this disgusting and absolutely unacceptable work. I confirmed with them, I will be returning the car back to J&D coach works tomorrow and I want my car 100% by the end of this week.
1st for woman, I've heard very bad experiences people had had with you but I supported your name as the feat accident I had you sorted out in such a breeze. Now I am extremely embarrassed for you aswell as the company you associate yourselves with.
Thank you for bringing this matter to our attention.
We confirm that the matter has been escalated to the relevant team to investigate further.
We certainly acknowledge your frustration and assure you that feedback will be provided as soon as we have more information.
Kind Regards
The 1st For Women Team
Thank you for bringing this matter to our attention.
We confirm that the matter has been escalated to the relevant team to investigate further.
We certainly acknowledge your frustration and assure you that feedback will be provided as soon as we have more information.
Kind Regards
The 1st For Women Team
We confirm that our Customer Relation Specialist tried to make contact with you to discuss the outcome of your complaint.
The 1st for Women Team
We confirm that our Customer Relation Specialist tried to make contact with you to discuss the outcome of your complaint.
The 1st for Women Team
