LA
Liesl A
1 reviews | Active since Mar 2015
12 Mar 2015, 10:03
Value Added Products on Insurance
I cancelled my Insurance Policy (insurance on vehicle) with First for Women on 28/2/2013, but the Value added product on the policy was not cancelled simultaneously. First for Women never informed me that the Value added product had to be cancelled separately. First for Women proceeded to deduct a debit order, knowing that the Insurance policy was cancelled. Surely there is some relation between the main Insurance Policy and a value added product on the Insurance? If the main Insurance is cancelled, why not cancel the value added product? Or is this a method from First for Women to make more money on already very high insurance tariffs?
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Replies (1)1st for Women's replyOfficial
16 Mar 2015, 13:33Hello lchilli,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
We can confirm a Customer Relations Specialist contacted you and you were unavailable to discuss and will contact you later.
Apologies for the inconvenience caused.
Kind Regards
The First For Women Team
Thank you for your posting and allowing us an opportunity to investigate your complaint.
We can confirm a Customer Relations Specialist contacted you and you were unavailable to discuss and will contact you later.
Apologies for the inconvenience caused.
Kind Regards
The First For Women Team
1st for Women's reply16 Mar 2015, 13:33
Official
Hello lchilli,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
We can confirm a Customer Relations Specialist contacted you and you were unavailable to discuss and will contact you later.
Apologies for the inconvenience caused.
Kind Regards
The First For Women Team
Thank you for your posting and allowing us an opportunity to investigate your complaint.
We can confirm a Customer Relations Specialist contacted you and you were unavailable to discuss and will contact you later.
Apologies for the inconvenience caused.
Kind Regards
The First For Women Team
