1 reviews | Active since May 2017
Value Added Products on cancelled policy
Looking at my bank statement I see that I am paying R116.00 to FFW VAP I cancelled my insurance in 2014, I spoken to a gentleman at FFW and he confirmed that I cancelled my policy in 2014, he then put me through to a gentleman in the Value Added Products section who told me that he can only cancel and give me a refund if I can prove that my vehicle was sold. Seriously, how is a company able to just reinstate a policy without my knowledge and want proof that I no longer have a vehicle. This is disgusting. My next step is to 702 and the insurance ombudsman if this is not resolved within 24 hours.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialist will be in contact with you shortly.
Kind Regards,
The First for Women Team.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialist will be in contact with you shortly.
Kind Regards,
The First for Women Team.
Update:
Our Customer Relation Specialist contacted you and we will investigate the matter and provide you with feedback.
Kind Regards,
The First for Women Team.
Update:
Our Customer Relation Specialist contacted you and we will investigate the matter and provide you with feedback.
Kind Regards,
The First for Women Team.
Update:
We confirm that the value added policy was never reinstated, cover for this policy commenced 01 June 2013 being active since it is a separate policy from the main policy. Having said that, please allow us the opportunity to investigate the matter, we will provide you with final feedback.
Kind Regards,
The First for Women Team.
Update:
We confirm that the value added policy was never reinstated, cover for this policy commenced 01 June 2013 being active since it is a separate policy from the main policy. Having said that, please allow us the opportunity to investigate the matter, we will provide you with final feedback.
Kind Regards,
The First for Women Team.
Update:
We confirm that this matter has been resolved.
Kind Regards,
The First for Women Team.
Update:
We confirm that this matter has been resolved.
Kind Regards,
The First for Women Team.
Update:
We confirm that this matter has been resolved.
Kind Regards,
The First for Women Team.
Update:
We confirm that this matter has been resolved.
Kind Regards,
The First for Women Team.