Value added Products department

This by far the worst service I have ever experienced since having my policy in 2018. Simple tyre amd rim claim. I made a claim on Monday and emailed all the pictures expecting to have tyre and rim sorted by the weekend.

I called on Wednesday to follow up, I was told they dont have my car on the policy and should have it added on the policy. I tried to find out why is my car not on the policy and have been paying since 2018.

Monday, and Wednesday I send the pictures of the damaged tyres and rim. Friday afternoon I am asked to the pictures again, when I am expecting feedback on the claim.

I have made previous claims on the same car for a tyre, scratch and dent with no problems.

Today I called was told the same story that my car was not on the policy and then it was added.

The consultant then told me I will get feedback on Saturday about my claim, knowing very well the claims department does not work weekends.

We are being played for fools with expensive premiums we pay and get **** services.

I am 100% sure I will not get my tyres and rims sorted by tomorrow as promiced.

I have resolved to just go buy myself the damaged tyres and repair my rim tomorrow morning, as I dont expect any feedback from your team.

My plans and bookings I had made for the weekend all gone.

Cant trust the guardian angel anymore