Utterly disappointed

I am a 7 and half month pregnant female. I have had 1st for woman insurance for several years, but was utterly disappointed with their level of service.

On the 3rd of Jan, i exited my home and the drive train fault came up on my vehicle. It was a scorching hot day, and i pulled off on side of road approx 2km from my home.

I contacted 1st for woman, for assistance. The first person who answered my call indicated my line was bad and she would call me back. 7 min later i called back. A gentleman answered and took the details of my request.

As a new fault showing battery low was now flagging, he indicated I would receive a assistance with a battery pack. I sat on the side of the road, highly pregnant with no further assistance. 42 min later i contacted 1st 4 woman again. A 3rd recipient of my call managed to place me on hold and organise a service provider whilst i was on phone.

The service provider arrived with a battery pack inadequate for a bmw. I then had to call back the 4th time to now arrange a tow. Perhaps my cell phone voice time exceeded 40 min in all my attempts. 20 min later i was attended to.

Overall there was no sense of urgency, there was no concern regarding my safety and well being and the whole philosophy that 1st 4 woman markets around was not experienced in the least.

My husband fetched me and rushed me for my gynae appointment and oblution facilities which i was in need of. We left the vehicle with the service provider to tow to our home.

When we got home, we found the service provider was unable to even engage my auto vehicle on neutral before towing. A task my husband executed in 15 min. Demonstrating the lack of skills that 1st 4 woman prescribes to.

This was my first request for assistance in 5 years and all i can say is that service level has deteriorated and us woman are not protected as 1st 4 woman constantly promises.

My number i called from was *** and I'm sure all my calls are recorded. There was no urgency for my protection or my well being and had i not called back, its scary to wonder how long they would leave me idle, pregnant and in the sun on the side of the road.