USELESS, putting woman last!

First for woman are a joke. My mom moved to ireland beginning on May. We cancelled her car insurance as well as her scratch and dent policy. I even have a letter stating what we wanted cancelled. Fast forward to June, we got debited for the scratch and dent policy. I called them and they informed me that i had to call a second number to cancel the scratch and dent even though the consultant had informed us both were cancelled. I was told that they would refund me and it will all be sorted. (We sold the car in May by the way). I was told they would call me back which never happened and we have not received a refund. They are completely ***********. If someone from FFW would call me id like to cancel my insurance policy as well please! If you can't cancel a basic service how can i trust you to handle my insurance??? After being a customer for many years you have put so much unnecessary stress on us, as well as cost us money for no reason, never mind the countless calls on my account!!!!