AB
Akhona B

1 reviews | Active since Sept 2013

14 Mar 2018, 11:12

USELESS EXPENSIVE INSURANCE

I was involved in a car accident on friday 9/03/2018 I lodged a claim with what i thought was my insurance company FFW, I'm now told that my claim is rejected because it fall in and ACCESS amount, so now i have to fix my car on my own i can't even claim the damages from the third party because I have a useless short term insurance with a company that's false adverting to be there for Women. I don't EVEN know if I was ever insured by this company and I don't even know what assessments they carried on my vehicle. This insurance company is sooo expensive and everything they say its just a lie.

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Replies (3)
1st for Women
1st for Women's reply14 Mar 2018, 11:21
Official

We acknowledge your complaint.

One of our Customer Relation Specialist will be in contact with you shortly to discuss your concerns.

Kind Regards,

The First for Women Team.

1st for Women
1st for Women's reply14 Mar 2018, 11:50
Official

Update:

As discussed with our Customer Relation Specialist, we will provide you with feedback as soon as possible.

Kind Regards,
The First for Women Team.

1st for Women
1st for Women's reply14 Mar 2018, 15:33
Official

Update:

As discussed with our Customer Relation Specialist. On the 9th March 2018 you have registered a claim with us for a vehicle accident that occurred on the same day. We have assessed your vehicle and it was confirmed that the damages caused to your vehicle is minimal, meaning that the damages falls within the excess. Just to clarify, the excess is the first portion payable by the insured in the event of a claim.

We further confirm that options regarding the repairs to your vehicle as well as an attempt to recovery against the third party or the third party insurance was discussed with you in detail.

In view of the above, we do invite you to contact our Customer Relation Specialist if we can be of further assistance.

Kind Regards,
The First for Women Team.