Useless 1st for women

Most disappointed with their service. Contacted Guardian Angel on call for roadside assistance via the app at 3pm today, 17 October 2022. 15 minutes later I'm still waiting for Contact. Phoned them then pressed the panic button on the app. After pressing the panic button only then did they contact me.

I was alone with my young daughter in the parking lot. Car battery was flat. The company they dispatched to assist me : a vehicle with 4 male occupants. Registration number was different from the Registration number indicated on the sms sent to me.

Battery was boosted and they left. No concern whether I would be ok driving the vehicle home.

Shortly afterwards the car switched off at a robot nearby. I phoned the man who was initially sent to assist..he referred me back to 1st For Women. I had to phone 1st For Women and only then was he sent to assist.

Truthfully I'm livid.

I phoned the call centre to lay a complaint. The agent told me to email. I don't want to email. I need to be listened to. I need someone in management to know what I experienced.