“Urgent Escalation” = 15 Days of Silence. Can I Replace My Furniture or Not?

Months ago, a hailstorm destroyed my patio furniture (shattered glass, damaged chairs, safety risk with pets). I logged a claim with 1st for Women Insurance.

Result?

No assessor. No guidance. No process. No response.

After escalating publicly, I was told on 12 March my claim would be “urgently escalated and resolved without delay.” I have since rep**** to all the previous hellopeters and still nothing

👉 It is now 15 days later — and still nothing.

So I’ll ask a very simple question:

Am I authorised to replace my patio furniture and be reimbursed — yes or no?

Because right now:

I’ve had to clear dangerous debris myself I’ve had to dispose of damaged items I cannot delay replacing this any longer

And yet I am still sitting with zero direction from an insurer that has no problem collecting premiums every month.

Let’s be clear:

You cannot ignore a claim for months, fail to assess, fail to respond, and then later expect perfect documentation.

That’s not a process — that’s avoidance.

Final position:

If I do not receive a clear answer immediately, I will:

Replace the items at my own cost Submit the claim with invoice Escalate to Ombudsman for Short-Term Insurance Financial Sector Conduct Authority

At this point, I don’t need another apology.

👉 I need a yes or no answer so I can move forward today.