UPDATE ON MY CLAIM - UNHAPPY CLIENT

Just an update on how my claim is going with 1st for Women. It's already been 13 working days, that's almost 3 weeks and my vehicle is not yet at the repairer. I've escalated the matter and sent an email to *** and ***. I received a call from Auto Magic on Thursday 05/03/2026 only to be asked the same question about the repairer when they called me on 26/02/2026.I did confirm the repairer to be Big Five Accident Repair Centre. Clearly this is repetition of what I had already confirmed with them on 26/02/2026. Hence delaying the claim process. They seem to very *********** and don't value customer service. It's all well and good to have friendly staff but the service for processing the claims and getting the vehicle repaired is beyond pathetic. I will not recommend them to anyone. 1st for Women will give you more stress than putting your mind at ease to know that all will be sorted out in good time. We pay our premiums diligently every month for this kind of pathetic and useless service. I will now be escalating this matter to the Ombudsman to intervene in this matter. You guys need to really catch a wake up 😡😡😡