cM
cynthia M

1 reviews | Active since Jun 2017

23 Jun 2017, 13:34

************* insurance company

<p>Its unfortunate we have to resolve to these platform to get service from my car insurance.my polo vivo has been in for repair for a month now at a repair body called renew-it.i was booked a car hire for 30 days and now those days has lapsed and now im sitting with no car because the repair body is telling 1st for women that the was a part delay from my manufacturer and i should take it up with them .i did just that and contacted vw south africa to try and understand whats the delay.the manafacturer contacted the renew-it only to be told that the was no parts delay and parts were not ordered like she initially told the insurance.Now i need to know what is really going on here. It seems like 1st for women is taking the repaires word and not conducting their own investigation on this matter.If i could find out these information clearly they should also.im paying my hard earned money to 1st for women and they are doing nothing for me .come to think of it whos paying who here?Its time to shop for better insurance.</p>

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Replies (6)
1st for Women
1st for Women's reply23 Jun 2017, 13:41
Official

We acknowledge receipt of your complaint.

One of our Customer Relation Specialists will be in contact with you shortly.

Kind Regards,
The First for Women Team.

1st for Women
1st for Women's reply23 Jun 2017, 14:07
Official

Update:

As discussed with our Customer Relation Specialist, we want to apologise for the frustration this has caused. We are giving urgent attention to your complaint and will provide you with feedback shortly.

Kind Regards,
The First for Women Team.

1st for Women
1st for Women's reply07 Jul 2017, 11:52
Official

Update:

We are pleased that this matter was resolved.

Kind Regards,
The First for Women Team.

1st for Women
1st for Women's reply07 Jul 2017, 11:52
Official

Update:

We are pleased that this matter was resolved.

Kind Regards,
The First for Women Team.

1st for Women
1st for Women's reply07 Jul 2017, 11:52
Official

Update:

We are pleased that this matter was resolved.

Kind Regards,
The First for Women Team.

1st for Women
1st for Women's reply07 Jul 2017, 11:53
Official

Update:

We are pleased that this matter was resolved.

Kind Regards,
The First for Women Team.