Unsatisfied services and no response

<p>Our car broke down on Friday night (25/11/2016). We contacted first 4 woman around 19:00 to send out tow truck services.</p> <p>Around an hour later the tow truck services contacted me stating that they are at 33 Potch road in Fochville. How in heavens name can someone send them to the wrong location??</p> <p>We advised the lady that we are about 30km outside of Potch, between Potch and Fochville on the Johannesburg road. We even gave our GPS Co-ordinates to her, and still she got it wrong. The tow truck stated that he can come and pick us up, but it will be an additional cost or we should contact FFW again</p> <p>So now we had to contact first 4 woman again, to send a tow truck from Potch this time, (as we arranged with someone to pick us up from there and take us to our destination.) This was now already around 20:00.</p> <p>After about 30min, we contacted First 4 woman for the third time, asking if someone is on their way, as we have not received the sms confirmation to say xyz will be assisting us. Which means the second lady we spoke to also did not do her job correctly as she never logged it on their system</p> <p>Only after 21:00 we got an sms stating Charlies Tow truck will be assisting us.</p> <p>The tow truck services arrived just after 22:00, we still had to load the vehicle and only entered Potch around 23:30. </p> <p>It took first 4 woman 3 hours to send tow truck services to us. 2 ladies alone in the vehicle, at night, while raining.</p> <p>This now caused us to miss our lift which we arranged for and we had to overnight in the end in Potch and had to rent a vehicle to get to our destination</p> <p> </p> <p>It has been 2 weeks and no one from FFW responded saying anything. I have send numerous emails without any luck. </p> <p> </p> <p>FFW has failed us more than once!</p>