UNSATISFACTORY JOB DONE AND POOR CUSTOMER CARE

I've had BAD experience with First For Women since my car got damaged on the 12th of August. It has taken me a LOT of EFFORT on almost a DAILY basis following up with the Insurance to get my car back from their recommended Repairer P & S Panel Beaters. It took more than 60 Days to get my car back after having escalated the matter to the manager myself on the 12th of October. I was told to go and take my car on the 14th of October of which i did. To my SURPRISE the car was still in a MESS yet they were LYING to me everyday from the 10th of September till that day saying that there was progress on my car. I objected to the work done and i informed First For Women immediately. The matter was reffered to Franco the insurance assessor who also acknowledged that the Repairer had not done the work he asked them to do. Franco recommended we send back the car for proper work on the 20th of October. On the 23rd my car came back and still has some ISSUES, some parts were still wrong and until now haven't received the proper things. WHERE IS FIRST FOR WOMEN WHO HAD PROMISED TO CALL ME BACK ON THE 23RD OF OCTOBER AND FIND OUT IF MY CAR WAS FIXED? CAN'T I GET THE SERVICE I'M PAYING FOR MONTHLY?