Unreliable insurer regarding claims

I’ve lodged fire claim for household contents with FirstForWomen. First for women appointed AllSure to do cleaning at my house. AllSure came to clean on 4 July 2024. After cleaning , AllSure were unable to clean the queen bed and the bean bag. AllSure said they would report it to FFW. AllSure was supposed to leave with TV, dvds and decoders for testing but they informed me that FFW didn’t say they must leave with it. I have been emailing Chris Olivier to update since 6 July and he only rep**** to me on 29 July. He stated I must take the equipment to testing centre in Bloem. I responded that I couldn’t find place in Bloem but he hasn’t responded to my emails since 29 July. I’ve been calling the call centre ever since then until to date to ask them Chris to respond to my email. When I called the call centre, they told me Sphiwe Dlamini is in charge of the claim. I have emailed this person numerous times and I called the call centre and she doesn’t reply.

I’m so disgusted by the service I received from FFW. I’m more disgusted with Sphiwe Dlamini whom has never contacted me after the call centre agent left many messages to contact me