1 reviews | Active since Nov 2015
Unreliable company
<p>I took up insurance three weeks ago. They promised me the policy documents to be sent to me 15 minutes later. Three weeks later I am still waiting. I called them, emailed, tweeted them and they say the documents have been sent and I will get them within 15 minutes. On twitter they keep saying they will follow up. I have not started using them as it is only for JUne, but at this rate I am headed for a policy cancellation. How cann they be so unrealible. They are failing to send me policy documents, what will happen when I have to make a claim.....I am worried about their service.</p>
We acknowledge receipt of your complaint.
We note that your request for the policy documents has been escalated and due to a system technicality; Management has already logged a fault with our IT department.
We sincerely apologise for the frustration caused and assure you that as soon as the system glitch has been rectified; we will ensure that the policy documents are emailed through to you. We will be in contact with you during the course of today with an update.
Once again, please accept our apology for the inconvenience caused.
Kind Regards
The First for Women Team
We acknowledge receipt of your complaint.
We note that your request for the policy documents has been escalated and due to a system technicality; Management has already logged a fault with our IT department.
We sincerely apologise for the frustration caused and assure you that as soon as the system glitch has been rectified; we will ensure that the policy documents are emailed through to you. We will be in contact with you during the course of today with an update.
Once again, please accept our apology for the inconvenience caused.
Kind Regards
The First for Women Team