Unreasonable Premium

I just called FFW to review my policy & I then found out that my premium went up from R797 to R1160.I was shocked because I didn't receive any email from them telling me about the increase.I spoke to some guy (I forgot his name),he told me that my policy can be decreased to R931 then he asked me if I'm happy.I said I am not,then he said there is nothing he can do or anyone can do that's what I am going to pay.I asked to speak to someone,he said there is nothing anyone can do.I then asked about the cashback,he said that's optional & I dont have that option.I told him I still have that email that told me I am going to get the cashback after 4 years.Then he ignored me & told me about the premium that I must pay. FFW is going to lose clients (me included) because of people like this & things like these.Because they did the same thing last year of increasing my premium without informing me but I called for a review and I was happy.But now I am told that there is nothing they can do.FFW treat your clients with respect.I am still not happy with the premium & this cash back story I was told by your rude constultant.