UNPROFESSIONAL CUSTOMER SERVICE: UNHAPPY CUSTOMER

I have a building insurance with First for Women, a few weeks ago i experienced a leaking geyser and contacted them the morning to find out if my geyser was covered by my insurance. Every time i was put through to the claims department, the call would cut. They only responded the afternoon and advised that the geyser is covered and they will assign it to a plumber.

ProPlumb came to assess the geyser on 03.06.2020 late that evening, and advised that the geyser was definitely leaking and that they will return the following morning to install the new geyser.

The new geyser was installed on 04.07.2020 after i paid ProPlumb R1800 cash and was advised that the electrician will visit to connect the geyser. The electrician came on 06.07.2020 to connect the geyser and everything was sorted.

Digicall Assessing Solution came to do an assessment of the damages, which was my built-in cupboards and ceiling in the kitchen, they advised that a report with pictures of the damages will be sent to First for Women, and a cashback/payout will be done for me to repair all of the damages.

It has now been 2 weeks, i have been contacting them everyday and was informed that a Edward of the claims department will contact me back. To date i have not received any information regarding my claim *** and i find it utterly unprofessional as i pay my monthly premiums every month, and should i miss a premium they would call you every day but in this instance no one call at all.

If i do not get a response by today, i will refer this matter to a higher authority and cancel all my policies with them.

I am utterly disgusted with their customer service.