Unimpressive service

<p>I logged a home contents claim late August 2016. I got a "quick" response as well as them stating that my claim has been settled (this was on the 2nd September 2016) and it will be settled jointly with a 3rd party. I was quite impressed at this point from the "good service".</p> <p> </p> <p>A few days later, 9 September 2016, I submit the requested documents as well as enquire of the details of where I should be paying the excess. Never got a response til date, 19 September 2016.</p> <p> </p> <p>Today, 19 September 2016, I take it upon myself to maybe rather contact the 3rd party, perhaps its my mistake and that's what I was supposed to do initially. I call and my claim could not be picked up by the 3rd party from their system, meaning the claim was never received. I call First for Woman to follow up on my claim and request that I get called back and redirected to the appropriate claims follow-up department, as on my initial call, I ran out of airtime due to the long call wait. The lady agreed to immediately call back. The clock is still ticking and no call return either.</p> <p> </p> <p>What does this mean? Is First for Women creating an impression that they have a "quick" turnaround time for processing and settling claims, when in essence the service is poor? </p>