Unhappy with the service

I had an accident on the 15 of June 2024, I made a claim on the 18 June 2024 because of a holiday. My car was fixed only the body. They then realized that the car only turns on but doesn’t idle, I refused to take a car that was not drivable because I got an accident driving my car.

The asserssor’s report is talking about oil leaking that I wasn’t even aware of and half of the things he wrote there was based on speculation. They then referred my matter to dispute department, I am the one who is calling them daily for a follow-up, I deal with very rude reception and always I have to call 4 or 5 times before I can get hold of the person who is handling my matter. They keep on saying they will call me back but they never do. It’s been more than two weeks now since they said, they are waiting for a report.

I have been with first for woman for more than 7 years now but the service I’m getting is unacceptable, I am currently frustrated as I don’t know what is happening and no one is saying anything.