RK
Rhulani K

1 reviews | Active since Aug 2012

10 Jun 2016, 20:05

unhappy with service

<p>I joined first for woman was but I gave account numbers to debit my account gave them incorrect banking details. Kept on calling the insurance company to check why are they not debiting my account they kept on saying it's returning back to them. I called 3 times no one took an initiative to confirm my numbers up until the owner of the account call the insurance to check why are they debiting her account only to find that I am the one who gave incorrect details. I apologised and a ked them to update with the correct details and they refused to update they said it's ***** they are cancelling my insurance. Then they cancelled and I joined another insurance the problem is now I want to change insurance and I can't be case they said I am a ********* I don't knw how and not Miway can't insure me. I want first for woman to apologise to me and write me letter saying that I did not coming ***** with them. If they don't I am going to take legal actions against the company. I can they declare me as a ********* with any proof of ***** am going to request all the telephone records that I had with them. I am so furious this is deformation of character. My name is Rhulani Kubayi </p>

0
Replies (2)
1st for Women
1st for Women's reply14 Jun 2016, 09:53
Official

Thank you for bringing this matter to our attention.

We have escalated the matter to the Customer Relations Specialist who will be in contact with you shortly.

We understand the concern and express our apologies for the inconvenience caused.

Kind Regards,

The First for Women Team

RK
Rhulani K's update15 Jun 2016, 11:29
Reviewer Update

Still waiting for feedback no phone call no email. Miway had to cancel my quote because of u guys. A consultant from my was was told that I c omitted ***** by Chalen from claims department. I want this in writing. Also working in financial industry for chaslen acting on behalf of first for woman to say that I am a ********* it could also destroy my career nd my profile.