Unhappy Customer

I have both vehicle and home contents cover with 1st for women insurance, and part of the conditions of providing me cover for my vehicle was that i needed to have a tracker installed in my car which they organised and had someone from a tracking company make contact with me to arrange installation which was done.

Problem is on the 6th of Feb i called in and spoke to a lovely lady named Nosipho trying to figure out who i needed to call to test my tracker as i was told by the guy who installed it that i had to have it tested every 6 month to ensure that my cover remains inplace, however to my shock when i called 1st for women they didnt know who installed the tracking unit in my car which is bizzare considering that i pay a separate fee for the tracker directly to 1st for women and they on their end pay whoever it is they are paying... now i am being sent from pillar to post when i am only doing business with them and have no knowledge of this tracking company... I just need answears as to who am i paying and what cover do i have as i am no longer sure if i should even be trusting this insurer.