Unhappy Client _ Very Unhappy

On the 1st of August , I was requested by first for woman to take my car to VW to be diagnosed and there was a initial fee that I had to pay before VW can diagnose my car. Then the assessor and his manager said I must pay that fee and first for woman will refund me. I did so and then I emailed the proof of payment. TO DATE I STILL HAVE NOT RECEIVED MY REFUND!!!

I called and emailed so many times and all I get is we are processing the refund. The assessor's manager confirmed with me via email last week that he approved the refund and today when I did follow up am told that there is no refund request or there is no refund processed.

I honestly think is a VERY BAD SERVICE, why do consultants lie to me? Why are you being DISHONEST with your clients?