Unhappy 1st for Women client

I had a car problem today, it wouldn't stand still, even with the handbreak up, so it rolled backwards to the car behind me. I felt unsafe, but I managed, I don't know how, to get work. I however asked my insurance (1st for Women) for assistance, but I was told that I cannot be assisted, because I was not in a car accident. My question therefore is, should I cause accidents, with a faulty car, and out my love, and those of others in danger, before insurance can assist? In a world where already women don't feel safe, the insurance for women could not assist me.