Unfair deduction and poor service from First for Women insurance

I am extremely disappointed and frustrated with the poor service I have been receiving from First for Women Insurance. For several months now, they have been deducting my premium a day before my payday, which has caused serious inconvenience and disrupted my budget.

This is not the first time this has happened, in January, they did the same, leaving me stranded and unable to buy stationery and lunchbox items for my daughter as she was returning to school.

On Monday, 13 October 2025, I called to cancel my insurance policy, and the consultant who assisted me told me I would still be covered for the month of October. This was very confusing because, on a previous occasion when I tried to cancel, I was told that if I cancelled on the day, my cover would end at midnight of that same day.

It is extremely concerning that such an established insurance company provides inconsistent and misleading information to its customers. I had already secured a new insurance policy that was activated on the same day (13 October), which is why I cancelled my policy with First for Women.

Despite this, they still went ahead and deducted my premium, even though I no longer require their services. I could not reverse the payment because it was done via debit check.

I therefore demand a full refund of my October premium within 7 days of this complaint, as I am no longer covered nor wish to be associated with First for Women.

This experience has left me deeply disappointed, and I will not hesitate to escalate this matter to the Ombudsman for Short-Term Insurance should the issue not be resolved promptly.

Customer Details: Full Name: Nokuthula Mbeje Policy Number: *** Contact Number: ***