Unfair claim and bad service

I’m so disappointed with 1st for Women. I had so much trust in them. They’ve been my first and only insurance since I’ve had my car for the past 4 years now, the one time I have to claim it gets declined and my situation is not considered. I’ve escalated this further with the IDRcomplains:adjudicator, the service is so bad that they don’t even stick to their own turn around times to provide feedback. I have been an unpaid ambassador for the company, spreading the word about how much of a good insurance it is and getting people sign up with them only to be the first one disappointed.