********* business

******!!! I called last week Tuesday on the 29th of June and I spoke Thendo Mfuno asked First for women to refund my policy and move it for the 1st of August 21. The consultant said it will be processed by Friday, today is the 5th of July and I haven't received my refund still. I called in, and I spoke to a consultant in the name of Rethabile Thaane who kept me waiting on the line for over 20 min just to tell me that his "manager" says they first need to listen to my recording where I asked them to move my policy. I asked to speak to the manager and I waited another on the line for over 1 hour. I have decided to stay with Budget insurance because they have never given me such ****py service. I do not want the policy with 1st for Women anymore, I wish I checked on Hello Peter first before I even took the policy with them. Their service is worst! they good and deducting people's money and they can't assist their clients at all. They take people for granted. Can this ********* company refund my money! I want my money back! That is my children's money!!!! I work very hard not for such a big company to come and reap me off!!!!! This company has no respect for people, I asked that Rethabile consultant to give me his manager's name and he didn't. They kept me on the line and no one assisted me. I called in again and I spoke to Mpilo. He finally gave me the manager's name who is Gail Strydom. I explained the situation to him, he is such a good listener and he assured me that he will process the refund and I would get it on the 9thof July.