Unauthorized collection on Vehicle that was NEVER COLLECTED

I was about to purchase a vehicle about 3 weeks ago and the Respective dealer advised me that the Insurance Companies would be contacting me to speed the process up.

I was contacted by First for Women or so i thought however we completed the Policy and i advised the person that i was unsure if the vehicle would be collected on Saturday the 15th September as the dealer was still awaiting a response from the bank and for this reason teh proratta amount should only be debited as of the 1st because of this .

The Very next Monday 17th September 2018 the pro ratta amount was debited from my account , i then called and was advised that i need to submit a letter to ********** which the dealership needs to provide as i did not take collection of the vehicle at all, I then submitted this on the 18th of September 2018.

I was also advised that my policy was made through a broker and not directly with First for Women, and that i need to submit my claim and my letter from the dealership to **********

A Louann Appalraju Telesure Group Services responded to me stating that my refund is pending to be processed on the 26.09.18 until they receive confirmation from the bank that payment has been received .

I am quite Effed Off*** and regardless of anything i was not meant to be debited on the 17th at all and i will not go back to First For Women again because of this rotten experience.

To date i am still awaiting a response or some sort of feedback with regard to my refund