LW
Lesley-Anne Westerveld
1 reviews | Active since Jan 2015
28 Jan 2015, 13:41
Unauthorised debit order
For the last five months First for women have, without authorisation, debited my account. Further they took an activation fee in the first month. <br> <br> I am not a client nor do I want to be a client.<br> <br> The debits have now accumulated to the sum of R900.00 and I have had to incur further expenses in trying to query who is debiting my account without authorisation.
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1st for Women's replyOfficial
28 Jan 2015, 14:13Hello LesWest,
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has attempted to reach you telephonically as well as by way of electronic mail.
We acknowledge the concerns you have raised and have in the interim escalated the matter to track any relevant interactions pertaining to a request to cancel any policies with us.
We assure you detailed feedback on the outcome will be communicated as soon as possible.
Please accept our sincere apologies for all the inconvenience and frustration caused.
Kind Regards,
The First for Women Team
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has attempted to reach you telephonically as well as by way of electronic mail.
We acknowledge the concerns you have raised and have in the interim escalated the matter to track any relevant interactions pertaining to a request to cancel any policies with us.
We assure you detailed feedback on the outcome will be communicated as soon as possible.
Please accept our sincere apologies for all the inconvenience and frustration caused.
Kind Regards,
The First for Women Team
1st for Women's reply28 Jan 2015, 14:13
Official
Hello LesWest,
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has attempted to reach you telephonically as well as by way of electronic mail.
We acknowledge the concerns you have raised and have in the interim escalated the matter to track any relevant interactions pertaining to a request to cancel any policies with us.
We assure you detailed feedback on the outcome will be communicated as soon as possible.
Please accept our sincere apologies for all the inconvenience and frustration caused.
Kind Regards,
The First for Women Team
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has attempted to reach you telephonically as well as by way of electronic mail.
We acknowledge the concerns you have raised and have in the interim escalated the matter to track any relevant interactions pertaining to a request to cancel any policies with us.
We assure you detailed feedback on the outcome will be communicated as soon as possible.
Please accept our sincere apologies for all the inconvenience and frustration caused.
Kind Regards,
The First for Women Team