Unacceptable Service – Extremely bad service -First for Women (No Feedback Since 08 April 2026)

I am extremely disappointed with the service received from First for Women regarding my motor claim.

My complaint was logged on 08 April 2026, and to date, I have received no feedback. The lack of communication is frustrating, as I constantly have to follow up myself just to get any form of response.

From the start, the process has been inconsistent and poorly managed. When the claim was logged, I was told to send pictures of the damages, even though the vehicle had already been towed to one of their service providers. I was then informed that they would obtain the images directly from the service provider. However, when I followed up later, I was told that my vehicle was booked for assessment and that I still needed to send the pictures myself.

This has now put me back at square one, causing unnecessary delays.

My vehicle has multiple damages (bootlid, exhaust, rear light), all supported by quotations. I was also sent to a non-existent assessment location (a maize factory), wasting my time and fuel, for which I am still awaiting reimbur*****t.

To make matters worse, the insurer’s appointed service provider caused additional damage to my vehicle. Audi has confirmed that the door mechanism and controls were damaged, and the driver’s window is now faulty.

Despite escalating this matter, there has been zero accountability or resolution.

If this is not resolved urgently, I will proceed with escalation to the Ombudsman.

#PoorService #InsuranceComplaint #FirstForWomen