Unacceptable service!

I was involved in an accident that wasn't my fault as someone drove into the back of my car on the N2. It has been almost 3 WEEKS since I made a claim. I sent through all my information and photos of my car on the very same day, as well as the other driver's information, photos, license disc etc. My car has still not been to a panel beater AND nobody has come out to assess the damage of my car.

There is absolutely no communication from 1st for women as to the next steps to take and I have been without a vehicle ever since the accident. The consultant keeps promising to call back but they are never heard from. The only time communication is made is when I personally phone 1st for women and then they "can't reach the consultant or manger" or they will "send them a message to phone me back" I phone them multiple times a day and I send emails and messages on the APP with no result.

This service is unacceptable!