Unable to pay minor claims what will happen when you really need them?

Worst service ever. *********** staff. I registered a claim on my own policy to claim for damages I caused to my landlord's property when I accidentallyclosed the gate on my car. Firstly I never received a claim number a contact number or contact person to call regarding the claim. I never received any correspondence from 1st for woman if I don't call them they won't call you. The gate that was damaged is the only gate we have access to and we could not move in and out of the premises. I had to take matters in my own hands because my insurer 1st for women was not assisting at all. I had to get a service provide out pay for the damages saved them thousands by doing so because all the other quotes we received was over R10 000. I managed to pay only R2000. I'm now trying to claim the R2000 back and what a mission. If they cannot pay a R2000 valid claim where there was clear invoice photos sent what will they do when your vehicle is ****** or a write off. This is definitely very concerning. I have asked for confirmation that my policy is cancelled and still nothing. You cannot trust them with your valuable. I wouldn't recommend anyone taking insurance with them. They service is pathetic and they have no values when it comes to claims.