*****ulent policy issued on my account and money debited from my account

I have an insurance with the service provider which I was happy with until recently. An agent phoned me to sell me another policy which I declined. Few minutes later I get an email with policy documents for a policy I had not taken. I disputed it immediately and was sent a document that it was canceled. The correspondence said "We have investigated the matter and sincerely apologise for the inconvenience caused. Please note that appropriate action has been taken regarding the agent in question." and that was it. Money has now been debited from my account. Am now in the process of looking for another insurer to replace the policy I have with them